Today, consumers and businesses alike expect 24/7 access and complete control over their finances, no matter the time of day. This shift towards “always on” financial access reflects a growing demand for digital banking solutions and services that are reliable, seamless, and ready to meet the needs of any time-sensitive or everyday financial situation. In this blog, we’ll cover reasons why “always on” access to digital and consumer banking solutions is so critical, and how support for key features can help your financial institution gain major primary financial institution (PFI) status with your account holders.
Immediate payments and transfers give account holders the flexibility to handle urgent financial needs, such as paying bills or sending money to family, as soon as they arise—no longer constrained by traditional banking hours. Real-time capabilities with consumer banking solutions ensure that customers can respond to unexpected situations swiftly and with greater control.
There are a number of factors that contribute to satisfaction, but it isn’t necessarily all the “bells and whistles” that you’d expect. Oftentimes, a good user experience is frictionless, one that allows the user to complete their desired actions without much fuss or effort. A good experience might even be one that we aren’t aware of in the moment – it’s just embedded cohesively into our day-to-day lives.
79% of Gen Z want to save more and to better understand personal finance.
Source: Insider Intelligence, 2024
Explore the various digital banking solutions that Alkami offers that can provide your account holders with 24/7 access to the features and functionality they need the most. Download the The 2025 Playbook for Digital Bankers to learn how to stay ahead of today’s financial landscape and thrive in 2025.
