MOBILE BANKING PLATFORM

Delight Users with an Industry-Leading Mobile Experience

Alkami is committed to delivering our customers a superior mobile banking platform with an industry-leading user experience powered by data.

Alkami is Certified by J.D. Power for “An Outstanding Mobile Banking Platform Experience”

The J.D. Power 2024 Mobile App Platform Certification Program^SM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions.

For more information, visit jdpower.com/awards

Read the press release

48% of millennials have been so frustrated trying to complete a digital banking task that they just gave up

Generational Trends in Digital Banking Study, 2024

Mobile UX is Table Stakes

A high quality mobile app experience is table stakes. Your account holders need to be able to access and manage their money wherever they are, and whenever they want.

Give them maximum convenience and control over their finances with modern, functional and performant digital banking solutions they can rely on.

Evaluating the Impact of User Experience

We treat user experience as a discipline. That’s why we measure the end user experience using the System Usability Scale (SUS). It is a grading system that surveys end users to help us find out if people enjoy using our mobile app.

According to the SUS model, a score over 80.3% is an ideal outcome; however, we raise the standards of excellence by striving for a score of 90% or higher.

Activating Data for Performant Experiences

At Alkami, we harness the power of telemetry data to uncover real-time insights into the UX. We can see where users are experiencing friction in production, and swiftly make adjustments to optimize usability and drive higher conversion rates.

We provide this telemetry data to our customers so they can develop and refine their strategic initiatives.

Mobile Features at Your Fingertips

Strengthen primary financial institution (PFI) status and boost engagement by offering your account holders key features and functionality they need, especially when they’re “on the go”. Alkami offers a range of mobile-first and mobile-friendly features to ensure a seamless and intuitive experience.

Readily view your account balances and account summary with Snapshot
Securely deposit checks using mobile remote deposit capture (RDC)
Instantly send money using Zelle and peer-to-peer (P2P) payment providers
Easily pay bills and loans with a range of payment options
And much more!

Consistency at Scale

At Alkami, we use an industry leading cross-platform development framework to build natively compiled mobile banking applications for iOS and Android, using a single codebase.

Our framework allows us to efficiently deliver features and improvements across both native platforms, ensuring your users receive a consistent experience regardless of their operating system or device type.

Leveling Up the Mobile Experience with User Sentiment

As we work to continuously improve the mobile banking platform, we also empower financial institutions to better understand and improve their mobile banking experience through user sentiment analysis.

Through our partnership with Alchemer (formerly Apptentive), you can measure, review, and respond to mobile app user feedback, allowing you to identify areas of improvement, and create a more engaging mobile experience for your account holders.

Why UX is Critical to Digital Banking Solutions

Hear from Ty Griffin, Alkami’s Senior Director of UX/UI about Alkami’s design process and our use of the SUS to measure the user experience and track progress with design enhancements.

Watch now