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Radiant Credit Union

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Modernizing the Member Experience: How Radiant Credit Union is Leading with Digital Innovation

Radiant Credit Union is a fast-growing, member-first institution serving 49,000 people across 22 counties in North Central Florida. With ten branches and $875 million in assets, Radiant is focused on extending the local, personalized service it’s known for—while pushing into digital experiences that rival national players.

Kelly Chesser, Radiant’s Chief Operating Officer is steering this evolution. She had her sights set on reimagining the digital experience. Her goal: to make their digital banking solutions the most delightful (and default) channel for Radiant’s members. Kelly knew Radiant couldn’t afford to play catch-up so she partnered with Alkami to build a future-forward digital ecosystem—that was in-line with their credit union’s growth strategy and ahead of schedule.

Why Radiant Chose Alkami

Having navigated her fair share of core and digital banking solution conversions, Kelly came into the partnership with a healthy dose of caution. But she calls the transition to Alkami, “hands down, one of the best partnerships that I’ve ever experienced, especially on the conversion side.”

“It was a seamless rollout to our membership with no issues at all… I think of the Alkami team as my employees, because that’s how involved [they] are in our business and how much [they] care,” she says.

Kelly appreciated how deeply Alkami embedded itself in Radiant’s strategy—knowing the roadmap, the partners, and the outcomes her team was chasing.

The Tech That’s Transforming Radiant

With Alkami, Radiant’s gone from digital presence to digital dominance. A few standout moves:

  • Alacriti: One of the only credit unions in the region offering real-time payments—and seeing a spike in non-interest income to show for it.
  • Unifimoney: A fully digital wealth platform available within the digital banking solution that gives members access to robo-advisory, fractional stock trading, ETFs (exchange traded funds) and even precious metals—no traditional in-house investor needed.
“That’s been a great partnership as well… It was the best beta process that we’ve ever been through. And, we were ahead of time, ahead of schedule, if you will, on the implementation, which normally does not happen.”
  • Legal Karma: Members can now produce estates, wills and trusts digitally within the digital banking solution that they then can have notarized.
  • ACH Origination for Business: Seamless Fed integration is now just a click away for Radiant’s business account holders. Their accounting team can easily take that ACH transaction and send it straight to the Fed.
  • Member-Centric Banking: Delivers a holistic view of their financial picture; making life easier for members and simpler for staff.

What Success Looks Like

Radiant measures progress in member reviews, retention rates, and digital usage spikes. She’s seen all three climb. With Alkami’s Data and Marketing Solutions up next in their implementation pipeline, her team is poised to deliver even more personalized experiences that anticipate members’ needs – meeting them exactly where they are, when they need it most

Interested in seeing how Alkami can help your institution achieve your goals?

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