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A Digital Transformation Journey with Alkami
NASA Federal Credit Union embarked on a mission to modernize its digital banking solutions with a clear goal in mind: finding a partner who could not only modernize their member experience but also deliver on the promise of ongoing innovation and support.
The pillars guiding NASA’s space exploration are the same principles they rely on to provide their members with “out-of-this-world” products and service. That dedication has allowed NASA Federal to become one of the largest and most trusted financial institutions in the region. With that commitment to their members and reputation to honor, they sought a digital banking partner who could achieve those objectives.
After an extensive vendor search, including the review of 12+ different digital banking platforms, the credit union selected Alkami as their trusted partner. This decision wasn’t solely based on Alkami’s technological prowess, but also on the strong partnership and understanding that Alkami offered throughout the decision-making process.
Finding good software is not difficult. Finding a true partner and a team that you want to work with is rare.
– Liam Petraska, Digital Banking Manager, NASA Federal Credit Union
From the initial sales process through implementation and ongoing support, NASA Federal found that Alkami’s people demonstrated an unparalleled desire to understand NASA Federal’s unique needs. Rather than just selling software, the Alkami team became a strategic partner, committed to supporting NASA Federal’s vision and offering tailored digital banking solutions for long-term success.
NASA Federal’s Goals and Objectives When Switching to Alkami
NASA Federal had three main objectives when switching to Alkami’s digital banking platform:
- Cross-Platform Consistency: Their previous digital experience was fragmented. The mobile app and desktop platforms differed significantly in both appearance and functionality, causing members to primarily use desktop for their banking needs.
- Streamlined Vendor Integrations: NASA Federal needed a platform that could integrate easily with third-party vendors without requiring their internal team to handle development-heavy tasks.
- Ongoing Innovation and Feature Releases: Before converting to Alkami, NASA Federal had to continuously develop features to keep pace with the market. They sought a partner who had a proven track record of delivering innovative digital banking solutions with speed to market and would empower the credit union to grow at scale.
Measuring Real Results: A Digital Banking Experience That Exceeded Expectations
Since selecting Alkami and going live in November of 2023, NASA Federal has seen impressive results:
↑ Mobile App Ratings Skyrocketed: 1.3 → 4.9
NASA Federal sees their improved App Store ratings as a signal of trust and quality; making a significant impact on new member acquisition and retention.
↑ Increased Member Engagement
The credit union views their digital banking solutions as a gateway for members to explore additional products and services that keep NASA Federal top of mind and wallet.
↑ Greater Connectivity with Vendor Relationships
By leveraging vendor integrations through Alkami’s API layer, NASA Federal can quickly integrate new partners and features without relying on internal development, enabling faster go-to-market solutions.
The Human Side of the Partnership
One of the biggest factors in NASA Federal’s decision to work with Alkami was the human element. From the very beginning of their vendor search, it was clear that Alkami was not just focused on making the sale, but on building a partnership for the long haul.
Their support didn’t end with the implementation. We’ve maintained close contact with Alkami’s team, and they’re always just a call or text away when we need something. They’ve proven time and again that they’re invested in our success.
– Liam Petraska, Digital Banking Manager, NASA Federal Credit Union
For NASA Federal, choosing Alkami was about more than just selecting a digital banking platform—it was about finding a partner who could help them meet their strategic goals and deliver exceptional value to their members for years to come. Through their partnership with Alkami, NASA Federal has transformed its digital banking experience, increased member satisfaction, and positioned itself for continued innovation and growth.
The seamless implementation, responsive support, ongoing enhancements, and transparent communication provided by Alkami have allowed NASA Federal to focus on its members while Alkami takes care of the technology. Together, they’ve built a digital experience that not only meets today’s needs but is poised for future growth and success.
