A Digital Transformation Journey with Alkami

NASA Federal Credit Union embarked on a mission to modernize its digital banking solutions with a clear goal in mind: finding a partner who could not only modernize their member experience but also deliver on the promise of ongoing innovation and support.

From the initial sales process through implementation and ongoing support, NASA Federal found that Alkami’s people demonstrated an unparalleled desire to understand NASA Federal’s unique needs. Rather than just selling software, the Alkami team became a strategic partner, committed to supporting NASA Federal’s vision and offering tailored digital banking solutions for long-term success.

NASA Federal’s Goals and Objectives When Switching to Alkami

NASA Federal had three main objectives when switching to Alkami’s digital banking platform:

1. Cross-Platform Consistency: Their previous digital experience was fragmented. The mobile app and desktop platforms differed significantly in both appearance and functionality, causing members to primarily use desktop for their banking needs.
2. Streamlined Vendor Integrations: NASA Federal needed a platform that could integrate easily with third-party vendors without requiring their internal team to handle development-heavy tasks.
3. Ongoing Innovation and Feature Releases: Before converting to Alkami, NASA Federal had to continuously develop features to keep pace with the market. They sought a partner who had a proven track record of delivering innovative digital banking solutions with speed to market and would empower the credit union to grow at scale.

Measuring Real Results: A Digital Banking Experience That Exceeded Expectations

Since selecting Alkami and going live in November of 2023, NASA Federal has seen impressive results:

↑ Mobile App Ratings Skyrocketed: 1.3 → 4.9

NASA Federal sees their improved App Store ratings as a signal of trust and quality; making a significant impact on new member acquisition and retention. 

↑ Increased Member Engagement

The credit union views their digital banking solutions as a gateway for members to explore additional products and services that keep NASA Federal top of mind and wallet. 

↑ Greater Connectivity with Vendor Relationships 

By leveraging vendor integrations through Alkami’s API layer, NASA Federal can quickly integrate new partners and features without relying on internal development, enabling faster go-to-market solutions. 

The Human Side of the Partnership

One of the biggest factors in NASA Federal’s decision to work with Alkami was the human element. From the very beginning of their vendor search, it was clear that Alkami was not just focused on making the sale, but on building a partnership for the long haul.

For NASA Federal, choosing Alkami was about more than just selecting a digital banking platform—it was about finding a partner who could help them meet their strategic goals and deliver exceptional value to their members for years to come. Through their partnership with Alkami, NASA Federal has transformed its digital banking experience, increased member satisfaction, and positioned itself for continued innovation and growth.

The seamless implementation, responsive support, ongoing enhancements, and transparent communication provided by Alkami have allowed NASA Federal to focus on its members while Alkami takes care of the technology. Together, they’ve built a digital experience that not only meets today’s needs but is poised for future growth and success.